Terms and Conditions
IMPORTANT NOTICE: As well as reading the following Terms & Conditions to which you have agreed to by using this Site, you should also refer to the terms and conditions of each individual seller (“VeSeller”) on their OnlyVe.com home or product pages before making an order. Pages should be checked each time a new purchase is placed; a presumption should not be made that the terms are the same for each VeSeller or for each product.
Acceptance of terms
The terms in this document and in any referenced documents are offered in addition to your statutory rights (available from citizensadvices.org.uk) and do not affect them.
OnlyVe may update the Customer and/or Seller Terms and Conditions at any time and will notify such changes to the Customer and/Seller by uploading them to onlyve.com. It is recommended to view the Terms from time to time to check for any changes. By using onlyve.com you are bound by the Customer/Seller Terms. If you do not agree with these Terms then please do not use the Services, Site or any part of them.
1. About us
OnlyVe is a Vegan Only Market place that allows users to become VeSellers, VeBuyers or both. Where you can sell or buy pretty much anything permitting it is Vegan. OnlyVe do not hold any items listed or sold through OnlyVe unless stated otherwise. The contract for the sale is direct between buyer and seller. OnlyVe will do its best to monitor listings or content however we are not liable for these listings. Whilst we may assist with disputes, we do not guarantee the quality, safety, or legality of items advertised. The truth or accuracy of users’ listing, feedback and content is the responsibility of the VeSeller. It is the VeSellers responsibility to make sure their product is fully vegan and they must have complete honesty when selling products and providing services. Any VeSeller found to be selling products/services which do not comply with this will instantly be removed from the site and banned from future sales. Any legal recompense inflicted due to such acts will be at full responsibility of the VeSeller. Any legal costs including, legal fees, fines, compensation and brand damage will be payable by the VeSeller direct to the impacted party and/or OnlyVe.
It is the VeSellers responsibility for the quality of the products and OnlyVe cannot give any guarantee for the delivery process/method or the quality or performance of the products/services. We do not review or control, and are not responsible in any way for, listings provided by Sellers and at no time do we possess any items offered for sale by Sellers through the Site. This and such warranties are disclaimed by OnlyVe to the absolute fullest permissible by law. This does not impact your statutory rights with the VeSeller.
The Services are operated by Jig Media LTD and Yours and Yours LTD trading under
OnlyVe (“we”). We are registered in England and Wales under company number 11713727 and with our registered office address at OnlyVe, Flat 3, 2 Valley Road, Harrogate, HG2 0JQ.
2. Payment methods
Purchases for goods and/or services you make with VeSellers may only be paid for using the payment methods we make available. At this time, the only payment methods available are via PayPal and Stripe. Please see paypal.com and Stripe.com for their terms and conditions retrospectively. The VeBuyer is covered by the PayPal and Stripe Terms and Conditions and must abide to the Terms in return. If a VeBuyer makes payment for an order they agree to the Terms and Conditions of OnlyVe, PayPal/Stripe concurrently. Should the VeBuyers payment not be successful, no goods or services can be expected from the VeSeller. The VeSeller agrees that it will not seek recourse (legal or otherwise) against the VeBuyer for payment of items if you have paid monies to us. All orders must be paid in full before items are shipped. All prices shall be shown in the applicable currency and payable in that currency. All prices must be clear on the product/services page and no hidden charges will be accepted. Some banks may charge additional fees for transactions. This is the responsibility of the VeBuyer. OnlyVe or The VeSeller will not be able to advise you of these charges and it is something you must discuss directly with your bank and/or PayPal/Stripe, whichever is necessary. All prices will be shown in the Great British pound, should you be paying with other currencies, the fee’s will be the responsibility of the VeBuyer. OnlyVe and VeSellers will not convert the money for you into other currencies.
VeSellers must have a valid PayPal/Stripe account on record with OnlyVe at all times. You authorise OnlyVe to automatically deduct selling fees from a payment before paying the VeSeller. OnlyVe can also deduct monies to include, but is not limited to, amounts owed for OnlyVe fees and reimbursements for not fulfilling orders as contracted to do so. OnlyVe will notify you of these charges. If payments or amounts owed to OnlyVe cannot be completed through deduction of order payments, you remain obligated to pay OnlyVe for all unpaid amounts and OnlyVe reserves the right to seek reimbursement through other means plus any additional costs incurred by OnlyVe in seeking reimbursement. Should PayPal/Stripe rule a dispute in the VeBuyers favour it is the sole responsibility of the VeSeller to fulfil any reimbursement requirements.
The delivery methods and time frames are specified by the VeSellers on their own pages and with each product. The delivery costs for each VeSeller and product will vary and this needs to be checked on each specific product page. Shipping costs are product based and not order based, so an order of multiple products can result in multiple shipping fees. OnlyVe are not liable for any delivery methods, time frames of costings. Any time frames quoted are in working days and are given in good faith. Things out of the VeSellers control such as natural disasters, postal strikes and bank holidays are not to be held against the VeSeller nor will they be accountable for.
3.1. Import regulations and duty
If goods ordered are for delivery outside of the UK, import duties and/or taxes may be charged when the products reach their destination. The VeBuyer is responsible for payment of such import duties and/or taxes. Please note that OnlyVe have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Should a VeBuyer wish to cancel their order at any time it is the responsibility of the VeBuyer to inform the VeSeller directly. If an order has been fulfilled or dispatched the item(s) must be returned to the VeSeller in pristine condition. The may be a charge for a cancellation up to 100% of the value of the goods. It is the VeSellers responsibility to advise the VeBuyer of this before the items are returned.
If items arrived, faulty, damaged or not as described it is up the the VeBuyer to contact the VeSeller to discuss and find a resolution. Should a resolution not be found the VeBuyer and/or VeSeller can contact OnlyVe directly on email@example.com. OnlyVe will do it’s best to support with a dispute however it may need to direct you to PayPal or Stripe.
When you order goods and/or services through the Site we may disclose your customer information related to that transaction to the relevant VeSeller.
6. Product Data from VeSeller
Should you discontinue the sale of any products we require a 48 hour notice period for the website to reflect this. Should you not do so this could result in orders being placed which cannot be fulfilled.
Any price changes to products also require a 48 hour notice period. It is the VeSellers responsibility to check all pricing. Should an order go through which is under priced it is the VeSellers responsibility to still fulfil this. Should it go through over priced a refund of the difference will be arranged once OnlyVe are notified. If a VeSeller wishes to add new products to their VeSeller page please email firstname.lastname@example.org. We will endeavour to do this as quickly as possibly but please be aware this could take up to 5 working days to process.
If you require amendments to any current products on your VeSeller page please make OnlyVe aware immediately via email email@example.com. Please be aware this can take up to 72 hours to action. For all urgent amendments which need to be done in an emergency please do call. Our number can be found at the bottom of our email
7. VeSeller/VeBuyer contract
Orders placed are an offer from a VeBuyer to purchase the goods/services specified and selected. This purchase is in line with the Terms and Conditions of OnyVe and specific terms found on each product page. No order shall be deemed to be accepted by the VeSeller until we (acting as the commercial agent of the VeSeller) issue an email acknowledgement and acceptance of order. The contract between you and a VeSeller will relate only to those goods and/or services notified in the email acknowledgement of order. The Terms must be checked for each order placed and not presumed that the same terms apply each time.
Please refer to the individual VeSellers page and their terms for returns. A charge may be applicable for returning items and this is done so at the responsibility of the VeBuyer. It is the VeSellers responsibility to make sure this charge is made aware to the VeBuyer before the return. Should the customer (VeBuyer) wish to dispute their right to return they must email firstname.lastname@example.org. Whilst OnlyVe are not responsible for the return, OnlyVe will support where possible with a dispute.
9. Feedback and Queries
Should you wish to contact OnlyVe reference any feedback on your purchases or experiences please email email@example.com.
Should you have any queries around products please contact the VeSeller directly via their page and the contact VeSeller button. OnlyVe cannot answer specific questions around products and or services unless provided by OnlyVe.
Should you have any concerns or proof over items being fully Vegan it is important you email firstname.lastname@example.org straight away with your proof and reasons for thinking so. OnlyVe will do its utmost to investigate and all VeSellers must comply with this. OnlyVe hold no responsibility for items being Vegan, using Vegan materials or being suitable for Vegans, this responsibility lies solely with the VeSellers only. Any VeBuyers purposely making repeat false claims against VeSellers will be removed from the site and banned from future purchases on onlyve.com. Any allergies to ingredients or items are the responsibility of the VeBuyer to check and the VeSeller to display clearly. OnlyVe disclaim ourselves to the fullest extent permitted by law for any liability of ingredients/materials used in any products sold via onlyve.com. The VeSeller takes full responsibility and liability for all ingredients and or materials used in their products sold.
10. Use of our Website and Property Rights
It is the VeBuyers responsibility to ensure that all information (including your name and address) you provide when placing an order is, is correct and accurate. It is important that you check all information before making a purchase.
You must not extract or otherwise use any of the content on the Site and/or Service for commercial purposes without obtaining a licence to do so from us or our licensors. We respect the intellectual property rights of others and we ask our VeSellers to do the same.
If you are aware that any of your intellectual property rights have been infringed on the Site, please email email@example.com
11. Other applicable terms and conditions
Additional terms and conditions may apply to some of our products and services. You will find these on the pages of the products/services applicable.
Promotion terms and conditions
1. There might be times OnlyVe.com run promotions for new VeBuyers and/or VeSellers.
2. OnlyVe.com reserves the right to amend or suspend any new VeSeller/VeBuyer promotion at any time, at its discretion
3. The Terms and Conditions of any promotion will be provided on OnlyVe.com.
12. Law and jurisdiction
Contracts for the purchase of goods or services through our Site shall be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England.
13. Disclaimer of Warranties and Limitation of Liability
a) OnlyVe disclaims responsibility for any harm resulting from your use of any part of the service to the fullest extent as allowed by law.
b) The Site is provided “as is” and “as available” and we expressly disclaim to the fullest extent permitted by law all express, implied and statutory warranties.
14. Links to and on our website
You must not share a link in such a way to suggest any form of association, approval or endorsement when such a relationship does not exist. You may link to our homepage in a fair and legal manner and in one which does not damage or take advantage of our reputation. OnlyVe reserves the right to revoke the right to remove you access to share any links to our site (OnlyVe.com) should this clause be breached and OnlyVe hold the right to take any action deemed appropriate should this be the case. OnlyVe reserve the right to withdraw linking permission at any time.
If any links are used on OnlyVe.com which link to third party sites it is your responsibility to check the terms of these sites. We have not reviewed these sites and have no control over the external links, content or resources. We therefore do not endorse or make any representation about them. If you choose to click these links you do so at your own risk OnlyVe accept no responsibility for any loss or damages that may arise from using them.
15. Viruses, Hacking and other offences
Site must not be misused by introducing viruses, Trojans, logic bombs, worms or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. OnlyVe will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
16. Force majeure
In circumstances where OnlyVe and/or VeSeller are prevented or delayed from carrying our obligations under the Terms and Conditions due to reasons beyond our control included and not limited to, acts of god/goddess/deity, war, national emergency, government actions, riot, fire, explosion, flood, epidemic, strikes, delays affecting carriers or suitable materials than either OnlyVe or the VeSellers obligations shall be postponed for that period of time that the aforementioned circumstances continue.